Carlotta joined KCCMH as a volunteer in January 2025, serving in the Specialty Clinic as a receptionist through December of that year. In just one year, she dedicated more than 1,000 volunteer hours, a commitment that left a meaningful impression on patients, staff, and visitors alike.

For many, Carlotta was the first face they saw when entering the Specialty Clinic. She greeted each patient with warmth and genuine care, creating a welcoming environment and helping ease the uncertainty that can come with a healthcare visit. Her ability to connect with people and make them feel seen and valued reflected the very heart of KCCMH.